Terms of service

Welcome to CapeTrendy. These Terms & Conditions govern your use of our website and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Company Information

Email: customersupport@capetrendy.com
Phone: +27 11 011 8516
Address: 34 10th Ave Highlands North, Johannesburg 2192, South Africa
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Live Chat: Available on-site

2. Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old or using the website with parental or guardian permission
You are legally capable of entering into binding contracts
The information you provide is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders where necessary.

3. Products & Product Information

We aim to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate and up to date.

However:

Product colors may vary slightly depending on screen settings
Product packaging may differ from images shown
Minor specification changes may occur without notice
Availability may change at any time

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Payments

All prices displayed on our website are shown in ZAR (R)

We reserve the right to change pricing at any time without notice.

Accepted payment methods may include:

Debit cards
Credit cards
Secure online payment providers
All payments are processed securely through third-party payment processors.

CapeTrendy does not store full payment card information.

5. Orders

When you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

Refuse or cancel orders
Limit quantities purchased
Cancel suspected fraudulent transactions
Request additional verification information
If payment has already been taken for a cancelled order, a refund will be issued to the original payment method.

6. Shipping & Delivery

Shipping and delivery information is outlined in our Shipping Policy.

Estimated delivery times are provided as guidelines only and are not guaranteed.

We are not responsible for delays caused by:

Courier issues
Customs procedures
Severe weather
Public holidays
Circumstances outside our reasonable control
Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order, you agree to the terms outlined in our Return & Refund Policy.

8. Promotions & Discount Codes

Promotional offers and discount codes:

Must be applied during checkout
Cannot be applied retroactively
May be modified or withdrawn without notice
Cannot usually be combined unless stated otherwise
We reserve the right to cancel promotions where misuse or abuse is suspected.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Website design
Text content
is the property of CapeTrendy or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, or exploit website content without prior written permission.

10. Website Use Restrictions

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or accounts
Distribute malicious software
Interfere with website functionality
Use automated systems to extract website data

11. Limitation of Liability

To the fullest extent permitted by law, CapeTrendy shall not be liable for:

Indirect or consequential losses
Loss of profits or business opportunities
Delays beyond our reasonable control
Website interruptions or technical issues

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

12. Product Use & Safety

Customers are responsible for using our products safely and according to any provided instructions.

CapeTrendy is not responsible for injuries, damages, or losses resulting from:

Improper use
Misuse
Failure to follow safety guidance
Unauthorized modifications to products

If unsure how to use equipment safely, customers should seek professional guidance before use.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use personal information.

14. Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for:

Third-party content
External website policies
Third-party products or services
Accessing third-party websites is done at your own risk.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page.

Customers are encouraged to review these terms periodically.

16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the applicable laws and regulations of the Republic of South Africa and shall be resolved in accordance with the laws of South Africa, without regard to its conflict of law principles.

Nothing in these Terms & Conditions shall limit or exclude any rights or protections available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008 and other applicable legislation.