Shipping policy
At CapeTrendy, we are committed to providing clear, reliable, and transparent shipping information for every order. Please review the shipping timeframes, order cut-off time, handling time, transit time, and estimated total delivery time below before placing your order.
Shipping Destinations
We currently offer free shipping on all orders to the South Africa. We do not provide international shipping at this time.
All Products Entire Catalog
This shipping policy applies to all products available in the CapeTrendy catalog. All orders qualify for free shipping within the South Africa, with no minimum purchase required.
Delivery Times
We provide specific delivery times based on our standard order processing and shipping schedule.
Order Cut-Off Time: 5:00 PM
Time Zone: (GMT+02:00) South Africa Standard Time (Johannesburg)
Handling Time
1–2 business days (Mon–Fri)
Orders placed after the daily cut-off time may be processed on the next business day.
Transit Time
6–7 business days (Mon–Fri)
Available for all destinations within the South Africa.
Total Delivery Time
Estimated total delivery time: 7–9 business days.
Available for all destinations within the South Africa.
Currency
All prices on our website are displayed in USD — ZAR (South African Rand).
Shipping Costs
Get Free Shipping on all orders within the South Africa.
No minimum purchase is required to get free shipping.
Order Changes & Delays
Order Modifications: If you need to make changes to your shipping address or cancel an order, please reach out to us at.
customersupport@capetrendy.com as soon as possible. Once an order has been shipped, we cannot change the shipping address.
Delivery times may occasionally be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Peak demand periods
- Remote delivery locations
- Circumstances outside our control
Delivery Address Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
- Full name
- Delivery address
- Postcode
- Contact information
Order Tracking
Once your order has shipped, we will provide you with tracking information so you can easily monitor your shipment through the carrier's tracking system.
We will assist you by working with the shipping carrier to help resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before dispatch by contacting our customer support team.
If your order has already been shipped, cancellation may no longer be possible and the order may instead need to be returned under our Return & Refund Policy.
Approved cancellations will be refunded to the original payment method used during checkout.
Customer Support
For any inquiries or assistance:
Email: customersupport@capetrendy.com
Phone: +27 11 011 8516
Address: 34 10th Ave Highlands North, Johannesburg 2192, South Africa
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Live Chat: Available on-site